Returns & Exchanges

We want you to be 100% satisfied with your Boston Scally gear, so we offer a straightforward 30-day window for returns and exchanges on all unworn merchandise. Whether the fit isn't right or you want a different style, we are here to make sure you get the cap that suits you best.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is authorized, download and print the prepaid shipping label provided via email to ensure your package is tracked.

• 3.
  Pack and Ship

  Place your unworn items with original tags in the original packaging or a secure mailer, attach the label, and drop it off at any authorized carrier location.

• 4.
  Processing and Refund

  After our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.